Refund Policy

What is our refund policy?

Welcome to Pain Free Humans! We're committed to ensuring your satisfaction with every purchase. Our Return Policy is designed to be hassle-free because we want you to shop with confidence.

If you find that your item isn't quite what you expected or doesn't meet your needs, simply reach out to us at support@painfreehumans.com. Our wonderful customer service team will promptly assist you in resolving the issue.

To ensure a smooth process, we kindly ask that returned items meet a few basic conditions: please keep the items in their original packaging, ensure all parts are included and nothing is damaged, items should show no signs of wear and tear, any seals should remain intact, and the item should be returned in the same condition as you received it.

For items that require secure packaging to prevent damage during return transit, please take the necessary precautions. Once your return reaches us, our dedicated team will carefully inspect it to ensure it meets our criteria for a refund or replacement. Upon approval, we'll swiftly process your refund. Refunds will be processed within 5-7 business days and will be credited back to your original payment method. A full refund will be issued for eligible returns. We appreciate your understanding as we work to ensure a smooth refund process.

Just a friendly reminder: our policy doesn't cover changes of mind or ordering the wrong item. In such cases, we're happy to provide a replacement. If a return doesn't fully meet our conditions, don't worry - we'll hold onto your item until you're ready for another attempt. Throughout the process, we're here to support you every step of the way.

Can we exchange your item?

We're committed to ensuring you love every purchase from us! If you need to exchange your item, we're here to assist. Our exchange policy covers situations like receiving the wrong product or a faulty one. However, we are unable to accommodate changes of mind.

To help us process your exchange smoothly, please adhere to the terms and conditions outlined. Items that don't meet these conditions won't qualify for store credit or exchange, but don't worry, we'll keep them safe until you're ready to have them reshipped.

Just reach out to us for the correct return address, and remember to send the product back within 30 days of your order date to be eligible for an exchange or store credit.

Lost or Stolen or Undelivered Order

If your order is missing, stolen, or hasn't arrived, rest assured we're here to help! While we can't issue refunds for these rare occurrences, we're committed to ensuring you receive your items. Our dedicated team will collaborate with our shipping partners to investigate the issue promptly. Your satisfaction is incredibly important to us, so we may even send you a replacement at no additional cost to make sure you get what you ordered. Please don't hesitate to contact our customer service team at support@painfreehumans.com to initiate the process for reshipment. We're here to assist you every step of the way!

Did you receive a faulty product?

We're dedicated to ensuring your satisfaction with every purchase. If you've received a faulty, damaged, or incorrect item, we're here to make things right for you.

Simply get in touch with our friendly customer service team at support@painfreehumans.com within 30 days of your order date. We'll walk you through the process and ensure a prompt resolution.

To assist you efficiently, we may request a photo or video of the issue. Once we confirm the problem, we'll promptly arrange a replacement for your original item. Just a friendly reminder: without a photo or video, we're unable to process a replacement or refund.

If you discover a fault after the initial 30-day period, don't hesitate to reach out. We may ask you to return the item for assessment. Please note that items damaged due to misuse are not eligible for replacement or refund.

Your satisfaction is our top priority, so please let us know how we can assist you further!

Goods that are excluded for returns?

We want you to be absolutely delighted with your purchases from us! While we work hard to ensure your satisfaction, there are a few instances where returns may not be possible unless the item's seal is intact, or it arrives faulty or significantly different from what was advertised. This applies particularly to clearance items or those purchased using store vouchers, which are non-refundable.

We understand that personal preferences are important, but our return policy does not cover slight color variations, minor size differences, or personal scent preferences. However, if you have any questions at all, please don’t hesitate to get in touch with us. We’re here to help!

Do I pay shipping costs for the returns?

Returning items is easy! Please note, that you'll be responsible for covering the return shipping costs, which unfortunately we can't refund. For peace of mind, we recommend using a trackable service when sending items back to us. While we strive for hassle-free returns, we're unable to take responsibility for any lost items during shipping.

If your order included Free Express shipping, we'll deduct the original shipping cost from your refund amount. Rest assured, we'll handle this process smoothly for you.

If you've received a faulty product, don't worry! Once we verify the issue, we'll reimburse you for the return shipping. Just reach out to us at support@painfreehumans.com to get started.

Before sending anything back, please contact us to ensure you have the correct return address. This helps ensure a seamless refund process. Please note, that returns sent to an incorrect address or the address on the parcel aren't eligible for a refund, and we want to avoid any inconvenience for you.

How to Reach Us:

Have questions or need assistance? Simply email us at support@painfreehumans.com. Our team is here to help and will respond within 48 hours. We're committed to making your experience with us as smooth as possible!